This privacy policy applies to the use of all services on the zv777 platform. Continued use of the site constitutes your agreement to this policy.
1 Introduction
Zv777 is an international-standard online gaming platform serving players in Bangladesh and beyond. We believe protecting every user's privacy is a fundamental responsibility. This privacy policy clearly explains what information we collect, how it is used, and what rights you have.
Zv777's privacy policy has been developed in line with international data protection standards. Our goal is for you to use our platform with complete confidence and peace of mind. This policy is available in both Bengali and English; in the event of any conflict, the English version shall prevail.
By creating an account on zv777, you are considered to have read and agreed to this privacy policy. Please read this page carefully before registering.
Zv777 never sells your personal information to advertisers or third parties. This is an unconditional commitment we stand by.
2 What Information We Collect
Zv777 only collects information needed to provide you with proper service and keep your account secure. We collect data from two main sources — what you provide directly, and what is gathered automatically through your use of the platform.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Age Verification & KYC |
| Contact Information | Mobile number, email address | Account Verification & Notices |
| Financial Information | Payment method, transaction history | Deposits & Withdrawals |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Information | Game history, betting records | Responsible Gaming Monitoring |
| Usage Data | Login time, page visits, session information | Service Improvement |
- Your location data is used solely to verify geo-restrictions.
- We never access your phone's microphone, camera, or contact list.
- We will never ask for your social media password or bank PIN.
3 How Your Data Is Used
Zv777 uses collected information only for specific, defined purposes. Your data will only be used for the purpose it was collected for. We do not use your data for unrelated or excessive purposes.
- Account Management: To create, verify, and secure your account.
- Payment Processing: To process deposits and pay out withdrawals.
- Customer Support: To resolve your questions or complaints.
- Security Assurance: To detect fraud, money laundering, or multiple accounts.
- Responsible Gaming: To detect unusual gaming patterns and provide the necessary support.
- Service Improvement: Analytics to improve the platform experience.
- Legal Obligations: To meet regulatory requirements.
If you no longer wish to receive promotional emails or SMS, you can turn them off at any time from your account settings. However, urgent transaction-related messages cannot be disabled, as they are essential to your account's security.
4 Cookie Policy
Zv777's website and app use cookies. Cookies are small text files stored on your device that help improve your experience. They allow us to keep you logged in and remember your preferences.
Disabling cookies may affect the functionality of certain platform features. Login sessions and game loading depend on cookies.
- Essential Cookies: Required for login sessions and security — cannot be disabled.
- Performance Cookies: Used to measure site speed and performance.
- Preference Cookies: To remember your language and display preferences.
- Analytics Cookies: To understand user behavior — you may opt out.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies will prevent you from logging into your account.
5 Who Your Data Is Shared With
Zv777 never sells your personal information. However, limited data may be shared with trusted partners when required to operate our services. All such partners operate under strict confidentiality agreements.
- Payment Processors: Mobile Banking, Nagad, Rocket, and other payment gateways used to process transactions.
- Identity Verification Services: Licensed verification company to complete the KYC process.
- Game Provider: Game providers for Live Casino or slots games (gameplay data only).
- Legal Authorities: To government agencies under court order or legal obligation.
Your information is not shared with any individuals or organisations beyond those mentioned above. In particular, we do not share any data with advertisers, data brokers, or social media companies.
All third parties we work with are contractually bound to comply with international data protection standards. Any breach will result in immediate termination of the partnership.
6 How Long Your Data Is Retained
Zv777 does not hold your data longer than necessary. All information is retained while your account is active. After account closure, certain data may be kept for a defined period to meet legal obligations.
- Transaction records: retained for up to 5 years after account closure.
- KYC documents: up to 3 years after account closure.
- Gaming history: up to 2 years after account closure.
- Customer service chat: up to 1 year.
- Technical logs (IP, device): up to 90 days.
After the specified period, your data is automatically deleted or anonymized from our systems. This period may be extended for legal reasons, in which case you will be notified.
7 Your Data Rights
Every zv777 user has fundamental rights over their own data. We fully respect these rights and aim to fulfill any request within a maximum of 30 days.
You can request to know what information we hold about you.
You may request corrections to any inaccurate data.
You may request deletion of your data under certain conditions.
You may object to specific uses of your data.
To exercise any of these rights, please contact our customer service. In some cases, deletion may not be possible due to legal obligations — if so, we will explain why.
8 Minor Protection
Zv777 is strictly for individuals aged 18 and above. We do not knowingly collect personal information from minors. Age is verified at registration, and further verification may be requested in cases of doubt.
If a minor's account is identified, it will be closed immediately and all associated data will be deleted. If you believe your child is using this platform, please notify us right away.
If data belonging to anyone under 18 is knowingly collected, the associated account will be terminated and any remaining balance will be forfeited.
9 Security Measures
Zv777 uses industry-standard technology to protect your data. Our security team monitors systems 24/7 and responds immediately to any suspicious activity.
- 256-bit SSL/TLS encryption on all data transmissions.
- Two-factor authentication (2FA) on account login.
- Regular security audits and penetration testing.
- Payment data stored in compliance with PCI-DSS standards.
- Automatic alerts triggered by suspicious login activity.
- Physical security measures at data centers.
Please note that no method of transmission over the internet is 100% secure. We are committed to providing the highest level of protection, but you are also responsible for keeping your password confidential and reporting any suspicious activity immediately.
Zv777's security infrastructure is operated in accordance with international standard ISO 27001. Our data centers are under 24-hour CCTV surveillance and access control.
10 Policy Changes
Zv777 reserves the right to update this privacy policy, in part or in full, at any time. For significant changes, you will be notified at least 14 days in advance via your registered email or SMS.
Continued use of the site after an updated policy takes effect will be considered your acceptance of the new terms. We recommend reviewing this page periodically. The "Last Updated" date is always shown at the top of the page.
11 Contact
For any questions, complaints, or data-related requests regarding this privacy policy, please contact our dedicated privacy team. We aim to respond to your message within 72 hours.
- Email: [email protected] (for general enquiries and requests)
- Live Chat: available after logging in to the platform.
- Response time: up to 72 hours.
For requests to delete or correct data, we may ask for some additional information to verify your identity. This is done solely to protect you and prevent unauthorized changes to your account.
For any complaints regarding our privacy policy, please contact us directly in the first instance. If the matter is not resolved, you may escalate your complaint to the relevant regulatory authority.